Category Archives: FAQs

Moving Your Phone Service to the Internet

Once you’ve got yourself connected to our spiffy new fibre network, you’ll probably still have your landline phone number and the BT landline over which it’s delivered to your house. It doesn’t matter who you use to provide your phone service, it still comes in over that ancient BT copper wire, and of course you’re charged line rental and call charges for using it – most of us have been paying £25-30 a month for this.

The good news is that you don’t need to do this any more: you can move your existing number into an online telephone service over our fibre connection, ditch your BT line altogether and thereafter only pay for the calls you make, with no line rental. Oh, and the sound quality is much, much better.

The technology used is called Voice over Internet Protocol, or VoIP for short.  In many cases, you can also continue to use your existing telephones, with the aid of a small adapter.

So this is how to set up VoIP over BCB’s fibre (or indeed, anyone else’s) network.

Continue reading Moving Your Phone Service to the Internet

Wayleaves

There has been a little confusion about the notion and need for wayleaves – the written consent BCB needs in order to run its network across anyone’s land.

These exist entirely for everyone’s mutual protection, and to ensure that we have an agreed route across each piece of land, before we start to lay the network. To be fair and consistent, we use a single, standard wayleave document for everyone. Continue reading Wayleaves

Setting up the House: Costs and Savings

We’ve had a number of queries about the costs and benefits of the fibre broadband, so we’re asking people to tell their own stories here, ranging from those who are only moving to the glen because of the new service to those of us whose ability to continue to live and work here depends on decent communications.

To kick things off, here’s our own example, covering what we spend now as one private household on communications and entertainment every month, what it will cost us to get our house to make best use of the new service and what we’ll then be spending after the fibre is installed:

Continue reading Setting up the House: Costs and Savings