For weeks now, we’ve been seeing very poor subjective performance from Tooway’s satellite service. When measured, we’re seeing a large discrepancy between what Tooway’s own speed tester shows and what we get from decent speed checkers such as Speedof.me.
This week’s been a pretty poor one so far for the Tooway system: we started with a major and complete outage over much of the weekend, with of course no status information available from them or from Avonline. Continue reading Lies, Damned Lies and ISP Statistics
Right since I started using Tooway, my monitoring device (a RIPE Atlas monitor) has been recording periods of packet loss on the Tooway network. I’ve raised this several times with Avonline’s technical support but never received a meaningful answer, or indeed one that demonstrates that they understand the issues. Periods of packet loss do not appear to correlate with heavy precipitation.
So, until proven otherwise, we have to assume that this is an inherent property of their service. So what does that mean?
The Avonline-supplied satellite modem continues to prove slightly flaky: an apparent near-complete lack of throughput this morning was traced to the modem’s proxy service reporting itself to be low on memory. A reboot of the modem cleared that, at least, but this does seem to be a recurring problem.
Avonline have supplied their “Absolute” package, which was the introductory Tooway package. It provides – in principle – unlimited usage, subject to their Fair Access Policy (FAP). What that effectively means is that, if you go over 60GB (that’s what I was told – the FAP now says 50GB) usage in a rolling 30 day period, you are subject to throttling of your download and upload speeds until the peaks of high usage ‘fall off’ the rolling calendar. That throttling applies between 0700 and 2300 every day, but even data usage outwith those times count towards the calculation. Continue reading Traffic Shaping