Tooway have issued a statement on their support blog about actual bandwidth versus the ‘headline’ claims of 20Mbpb/6Mbps throughput. You can read it here.
This is all entirely unsurprising, given the basic economics of satellite communications.
Right since I started using Tooway, my monitoring device (a RIPE Atlas monitor) has been recording periods of packet loss on the Tooway network. I’ve raised this several times with Avonline’s technical support but never received a meaningful answer, or indeed one that demonstrates that they understand the issues. Periods of packet loss do not appear to correlate with heavy precipitation.
So, until proven otherwise, we have to assume that this is an inherent property of their service. So what does that mean?
The Avonline-supplied satellite modem continues to prove slightly flaky: an apparent near-complete lack of throughput this morning was traced to the modem’s proxy service reporting itself to be low on memory. A reboot of the modem cleared that, at least, but this does seem to be a recurring problem.