Double Standards

For weeks now, we’ve been seeing very poor subjective performance from Tooway’s satellite service. When measured, we’re seeing a large discrepancy between what Tooway’s own speed tester shows and what we get from decent speed checkers such as Speedof.me.

Firstly, how things look when everything is working properly: note that there’s relatively little discrepancy between the figures given by Tooway and Speedof.me.

Screen Shot 2014-01-12 at 16.15.22

Screen Shot 2014-01-12 at 16.16.32

So far, so good. Now look at what’s typical of we’re getting at the moment, in particular the vast gap between the performance results from the two testers. Of course, the subjective experience matches the figures given by the speedof.me tests.

Screen Shot 2014-08-13 at 22.13.07 Screen Shot 2014-08-13 at 22.15.32

If we charitably assume for the moment that the Tooway test service runs from a node on the Tooway terrestrial network, whilst Speedof.me is, like all end-users, working outside that network on the wider internet, then it’s clear that there is a major routing or peering performance issue with Tooway’s connections to the outside world.

To date, Avonline’s tech support has been at its usual ineffectual level. But I’ll keep trying and see if I can get anything remotely useful  out of them.

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